Redemptions failing

Incident Report for bonusly

Resolved

Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.

Posted Sep 30, 2026 - 16:04 MDT

We're working now to push all failed reward redemptions through. We expect this to take two hours.

Posted Sep 30, 2026 - 15:08 MDT

Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.

Posted Sep 30, 2026 - 15:01 MDT

We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.

Posted Sep 30, 2026 - 14:36 MDT

This incident affected: Bonusly Platform (Rewards).