Resolved -
We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!
Mar 2, 11:45 MST
Monitoring -
Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.
Mar 2, 11:22 MST
Identified -
One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.
Mar 2, 11:07 MST
Investigating -
We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating
Mar 2, 10:22 MST