tag:status.bonus.ly,2005:/historybonusly Status - Incident History2024-03-28T09:46:58-06:00bonuslytag:status.bonus.ly,2005:Incident/202482562024-03-23T09:00:57-06:002024-03-23T09:00:59-06:00Schedule maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>08:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:12</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.bonus.ly,2005:Incident/197541022024-02-15T10:30:56-07:002024-02-15T10:30:57-07:00Cloudflare Maintenance on Feb 15th<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:30</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:13</var> MST</small><br><strong>Scheduled</strong> - Bonusly will be impacted by a planned Cloudflare maintenance on Feb 15th, 10:00 - 10:30 AM MST. Bonusly website, application, and APIs might experience brief interruptions.</p>tag:status.bonus.ly,2005:Incident/192356842023-11-28T10:49:23-07:002023-11-28T10:49:23-07:00Investigating elevated alert rates<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:49</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:37</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:35</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:14</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:14</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/189836432023-11-02T07:01:16-06:002023-11-02T07:01:17-06:00Schedule maintenance<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>06:17</var> MDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>16:20</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.bonus.ly,2005:Incident/186822842023-10-07T10:28:15-06:002023-10-07T10:28:15-06:00Scheduled Maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:28</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:07</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.bonus.ly,2005:Incident/186123632023-09-29T12:35:52-06:002023-09-29T12:35:52-06:00Reward Redemptions Error<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:35</var> MDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:38</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:50</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:49</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:51</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/180457272023-08-03T16:24:40-06:002023-08-03T16:24:40-06:00Bonusly rewards are temporarily unavailable.<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:24</var> MDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:59</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/176574462023-06-22T17:29:52-06:002023-06-22T17:29:54-06:00Elevated Errors<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:29</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>15:59</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>15:06</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>15:06</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:16</var> MDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of errors and are currently looking into the issue.</p>tag:status.bonus.ly,2005:Incident/168917832023-04-17T09:50:54-06:002023-04-17T09:50:56-06:00SSL Certificates error on some email<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>09:50</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>09:47</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>09:13</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>09:13</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/167010962023-03-30T17:47:53-06:002023-03-30T17:47:54-06:00Slack give integration not working<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>17:47</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:00</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/165149892023-03-25T09:11:00-06:002023-03-25T09:11:01-06:00Scheduled Maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:11</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:19</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.bonus.ly,2005:Incident/166076792023-03-22T12:30:46-06:002023-03-22T12:30:47-06:00Intermittent loading issues of the Bonusly application for users in the beta exprience<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:30</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:14</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:10</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:41</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/163347032023-03-11T10:26:06-07:002023-03-11T10:26:06-07:00Cluster upgrades<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:26</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:54</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.bonus.ly,2005:Incident/157444932023-02-24T09:21:38-07:002023-02-24T09:21:38-07:00Reward images failing to load<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:21</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>09:35</var> MST</small><br><strong>Monitoring</strong> - We are currently monitoring reward images not loading for a limited set of users.</p>tag:status.bonus.ly,2005:Incident/162516842023-02-24T09:21:28-07:002023-02-24T09:21:29-07:00Rewards Fulfillment Temporarily Unavailable<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:21</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:46</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:23</var> MST</small><br><strong>Investigating</strong> - We are currently working with our rewards partner to investigate this issue.</p>tag:status.bonus.ly,2005:Incident/153506492022-12-16T13:06:54-07:002022-12-16T13:06:54-07:00Images not loading in application<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:06</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>12:50</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>12:02</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:59</var> MST</small><br><strong>Investigating</strong> - We are currently investigating images not loading in the application</p>tag:status.bonus.ly,2005:Incident/140266202022-11-30T14:58:45-07:002022-11-30T14:58:46-07:00Investigating elevated alert rates<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:58</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:03</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bonus.ly,2005:Incident/138889312022-11-28T16:39:41-07:002022-11-28T16:39:42-07:00Rewards Images Not Loading<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:39</var> MST</small><br><strong>Resolved</strong> - Rewards catalog images have been restored. Thank you for your patience.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:47</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:47</var> MST</small><br><strong>Monitoring</strong> - We are reloading images for Rewards catalog and monitoring that they all are being added correctly.</p>tag:status.bonus.ly,2005:Incident/138840152022-11-28T16:10:53-07:002022-11-28T16:10:53-07:00Degraded Performance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:10</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:43</var> MST</small><br><strong>Monitoring</strong> - We have implemented a fix for the API and are monitoring for further issues.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:32</var> MST</small><br><strong>Identified</strong> - We have identified the root cause of our API issues and are rolling out a fix.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:42</var> MST</small><br><strong>Investigating</strong> - While monitoring, we discovered an issue with our API. We are currently investigating.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:21</var> MST</small><br><strong>Monitoring</strong> - We have identified the issue, pushed, a fix, and are currently monitoring to ensure the issue is resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:08</var> MST</small><br><strong>Investigating</strong> - Our systems have alerted us to slowness in the Bonusly application. We are currently investigating.</p>tag:status.bonus.ly,2005:Incident/122075192022-10-17T20:48:28-06:002022-10-17T20:48:28-06:00Investigating intermittent 502 bad gateway while browsing the application<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>20:48</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:32</var> MDT</small><br><strong>Monitoring</strong> - The issue has been resolved. We are monitoring error rates</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:28</var> MDT</small><br><strong>Update</strong> - The issue has been resolved. We are monitoring error rates</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:11</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate intermittent 502 bad gateway while browsing the application</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:11</var> MDT</small><br><strong>Investigating</strong> - Investigating intermittent 502 bad gateway while browsing the application</p>tag:status.bonus.ly,2005:Incident/114968902022-10-07T08:57:58-06:002022-10-07T08:57:58-06:00GIF Images fail to load in Mozilla and Chromium browsers<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:57</var> MDT</small><br><strong>Resolved</strong> - Gifs for new posts should now show up in your Bonusly feed across all browsers.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> MDT</small><br><strong>Identified</strong> - Bonusly is aware that users are experiencing cases where GIF images associated with Bonuses fail to load in the UI. This is due to an undocumented change in Mozilla and Chromium browsers that prevents loading of video content into HTML image tags. We are currently researching a fix.</p>tag:status.bonus.ly,2005:Incident/111442232022-09-14T07:12:00-06:002022-09-15T13:38:48-06:00Bonusly Failing to Load - Error 1016 - Origin DNS Error<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>07:12</var> MDT</small><br><strong>Resolved</strong> - At 7:07 AM MST Origin DNS error was displayed when visiting bonusl.ly domain. The issues causing the errors were identified and updates were made to restore service at 7:20 AM MST. Service was restored at 7:42 AM MST.</p>tag:status.bonus.ly,2005:Incident/110113172022-08-31T09:56:44-06:002022-08-31T09:56:44-06:00Password reset and login errors<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>09:56</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:57</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>10:14</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>10:01</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating issues with login and password resets.</p>tag:status.bonus.ly,2005:Incident/110131202022-08-29T16:38:38-06:002022-08-29T16:38:38-06:00Signals Inaccessible<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>16:38</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>15:44</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>15:01</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where Signals fails to load for users.</p>tag:status.bonus.ly,2005:Incident/102687072022-06-14T09:56:47-06:002022-06-14T09:56:47-06:00Error 500 for some users<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:56</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved and Bonusly should now load correctly</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:01</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:53</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:31</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:31</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where Bonusly fails to load for some users</p>