This incident has been resolved. For any outstanding rewards issues, please contact firstname.lastname@example.org.
Posted Oct 05, 2018 - 12:28 MDT
We've put out a fix that should shorten wait times for the majority of rewards. Our team is currently investigating and monitoring residual delays. For help with rewards and reward fulfillment, please email email@example.com.
Posted Oct 04, 2018 - 13:00 MDT
We've identified an issue causing longer than expected wait times for reward fulfillment. Our team is currently working on a fix to restore performance.